Standard vs Advanced Support for Clover on the Elite Plan
At Commerce Sync we pride ourselves on providing excellent customer support, whether you have 1 location or 30. The following breaks down the differences between our Standard and Advanced support models.
Standard Support
Available on the Essential and Expert subscription
Access to our comprehensive online Knowledge Base
Pre-Sales questions
First time installation assistance
30 Day Free Trial assistance
Assistance with any issues related to the Commerce Sync service / software delivery
Advanced Support - Elite Subscription
Available on the Elite subscription
All benefits that are included in Standard Support above
Assistance with complex business needs, that require advanced support
Re-installation support (examples: QuickBooks is moved to a new computer, the merchant is moving from QuickBooks Online to Xero, etc.)
Accounting 101 help (examples: how to reconcile/make deposits, moving Gift Card liability, adjusting sales in QuickBooks due to errors, etc.)
Point of Sale and Accounting Solution assistance (examples: how to run reports in Clover, turning features on/off in QuickBooks, etc.)