Standard vs Advanced Support for Clover on the Elite Plan

At Commerce Sync we pride ourselves on providing excellent customer support, whether you have 1 location or 30. The following breaks down the differences between our Standard and Advanced support models.

Standard Support

  • Available on the Essential and Expert subscription
  • Access to our comprehensive online Knowledge Base
  • Pre-Sales questions
  • First time installation assistance
  • 30 Day Free Trial assistance
  • Assistance with any issues related to the Commerce Sync service / software delivery

Advanced Support - Elite Subscription

  • Available on the Elite subscription
  • All benefits that are included in Standard Support above
  • Assistance with complex business needs, that require advanced support
  • Re-installation support (examples: QuickBooks is moved to a new computer, the merchant is moving from QuickBooks Online to Xero, etc.)
  • Accounting 101 help (examples: how to reconcile/make deposits, moving Gift Card liability, adjusting sales in QuickBooks due to errors, etc.)
  • Point of Sale and Accounting Solution assistance (examples: how to run reports in Clover, turning features on/off in QuickBooks, etc.) 
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