Standard vs Advanced Support for Clover on the Elite Plan

At Commerce Sync we pride ourselves on providing excellent customer support, whether you have 1 location or 30. The following breaks down the differences between our Standard and Advanced support models.

Standard Support

• Available on the Essential and Expert subscription
• Access to our comprehensive online Knowledge Base
• Pre-Sales questions
• First time installation assistance
• 30 Day Free Trial assistance
• Assistance with any issues related to the Commerce Sync service / software delivery

Advanced Support - Elite Subscription

• Available on the Elite subscription
• All benefits that are included in Standard Support above
• Assistance with complex business needs, that require advanced support
• Re-installation support (examples: QuickBooks is moved to a new computer, the merchant is moving from QuickBooks Online to Xero, etc.)
• Accounting 101 help (examples: how to reconcile/make deposits, moving Gift Card liability, adjusting sales in QuickBooks due to errors, etc.)
• Point of Sale and Accounting Solution assistance (examples: how to run reports in Clover, turning features on/off in QuickBooks, etc.)