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Error when connecting multiple locations to QuickBooks Desktop

There is a known issue caused by display settings on the PC we are connecting with being too high and incompatible with the application, causing it to freeze during the activation process (for Square merchants).

The following steps will fix the freezing issue and allow you to connect multiple Square locations to QuickBooks Desktop:

  1. Access the Display panel of your PC by going to:
    • Control Panel > Appearance and Personalization >Display (see images below for visual steps)

      Appearance.png
      Display.png
      Display_Settings.png
  2. If the display setting is set to anything higher than 100%, please adjust that to the 100% option. You may need to restart your PC after that selection is made. 

With that setting adjusted, you should now be able to activate multiple locations on the Commerce Sync for Desktop client, using the + button at the top right of that client window. 

If you continue to see any issues during that activation, please reach out to our support team via the "Submit a request" option below.

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