Follow

Stripe Customer Detail

 
Commerce Sync now supports transferring Customer information with Stripe charges and refunds into QuickBooks and Xero. Until recently, we rolled up all Stripe charges for a given day into a single Daily Summary. Now, when you enable Customer Detail, we instead take all of the charges for each customer on a given day:
 
 
And transfer them individually into the accounting package of your choice (QuickBooks Online is depicted here, but QuickBooks Desktop and Xero are supported as well):
 
 
The customer's email address as it appears in Stripe is used as the basis for entering information into QuickBooks / Xero. When the customer-by-email address doesn't exist, we create it; if we find it, we use to populate invoices and refunds. This avoids any confusion arising from duplication. Additionally, Stripe charges and refunds that do not have a customer are rolled together and applied to your default customer account ("Stripe Customer" is set by default during activation).
 
Last, transferring Stripe deposits (QuickBooks Online, Xero) works the same as before, except now it is easier to match customers with settlement activity:
 
 
Benefits to Stripe Customer Detail include:
  • Making QuickBooks work better with your current CRM system
  • Tracking aspects such as loyalty or donation amounts
  • Enjoying better visibility into your business
 
Activating and Managing the Feature
 
Customer detail is currently in pilot. Once you've signed up for Commerce Sync, send us a note at stripe-support@commercesync.com or via chat in the lower left corner of your screen. We'll enable the feature behind the scenes for you and get back in touch to see how it's working for you!
Was this article helpful?
3 out of 3 found this helpful
Have more questions? Submit a request
Powered by Zendesk